BTS - Jin Echo Photo & Magnet Photo Holder [Echo

Refund policy

Your K-Pop store from Korea

Authentic albums & exclusive goods for global fans

✅ 100% Authentic
Sourced directly from official distributors in Korea. 		📦 Factory Sealed
Brand-new stock in its original packaging.
✈️ Fast Shipping
From our Korea warehouse — 3–7 business days for in-stock items. 		🎁 Secure Packaging
Bubble-wrapped and boxed for international transit.

📹 Before you open: film your unboxing

Please record a video before opening your package, showing the shipping label.
Refunds or replacements are only possible with a clear unboxing video (not photos). This protects you and us — it's how we verify exactly what arrived in the box.
  • Report any issue within 1 day of delivery, with the unboxing video attached.
  • We review the request within 1–2 working days and get back to you.

✅ What's covered

  • Incorrect, incomplete or damaged product inside the outer box — we refund the full item price (shipping fees cannot be refunded).
  • Out-of-stock items — if something in your order can't be fulfilled, it is removed from the order and refunded in full.
  • Partial refunds may be offered based on the final inspection of the unboxing video.

🚫 What's not covered

  • Outer boxes, sleeves and magazine covers are packaging. They exist to protect the product — slight crumpling, dents, scratches, untaped corners or marks from international transit are not defects. Crumpling, scratching or tearing of a shipping box or mailing tube is not a valid reason for an exchange or refund.
  • Very fine scratches or imprints (including light press marks on photocards and prints, visible only under direct light reflection) are not a reason for a refund or return.
  • Damage to OPP / shrink-wrap film or other protective wrapping is not subject to exchange or return.
  • A bent photocard that can be flattened back to normal is not eligible for exchange or refund.
  • Requests made after the 1-day window following delivery cannot be accepted.
  • Random items (random photocards, random versions): the specific member or version you receive is not grounds for a return.

↩️ Cancellations

  • Change of mind after placing an order: a 10% fee (minimum $34 USD) applies.
  • If your items have already been processed at the warehouse, the cancellation fee is 75% of the total order value.

Why these fees? We pay the payment processors on every transaction (the incoming sale and the outgoing refund), and artist agencies and manufacturers also charge us a cancellation fee. The amounts above only cover those costs.

📦 Returns (defective items only)

  1. Start the request within 1 day of delivery, with your unboxing video.
  2. Once approved, send the item back to our warehouse in South Korea.
  3. Pack the item securely and hand it over to our delivery partner — please follow the return instructions we send you.

💬 Questions?